The focus on developing health literacy initiatives is crucial in improving health care delivery, but enhancing patient knowledge must lead to engagement and action in order to improve health outcomes. While many tools exist to aid providers in ensuring patients have a better understanding of their health conditions and treatment options (see our previous Expert Panel on implementing health literacy initiatives), many providers and practices lack the ability to determine if that increased knowledge will lead to action.
Fortunately, tools like the Altarum Consumer Engagement (ACE) Measure, Patient Activation Measure (PAM), ReEngineered Discharge (Project RED), and the Merck Adherence Estimator are available to measure patients’ management of self-care post clinical assessment. The development of these and other tools can better measure the effectiveness of health literacy initiatives and ultimately improve health outcomes.
In this virtual Expert Panel, panelists will share their experiences using these and other methods of measuring the effectiveness of health literacy in enabling patient self-care and navigation of the health care system. We are please to welcome our panelists for this discussion:
• Tom Bauer, MBA, RT®, HFA - Corporate Director Health Literacy and Patient Engagement at Novant Health
• Heesun Chang - Senior Manager of Business Intelligence at Sanofi
• Chris Duke, PhD - Senior Analyst with Altarum Institute’s Survey and Patient Engagement Research Group
• Wendy Lynch, PhD - Director, Altarum's Center for Consumer Choice in Health Care
• Bruce Sherman, MD, FCCP, FACOEM - Medical Director with the Employers Health Coalition of Ohio
Our panelists will offer insight into the following questions:
1. What kinds of efforts have you implemented in your work to bridge the gap between health literacy and patient engagement?
2. How do you address the obstacle of time in patient education? In what ways is technology leveraging the transfer of knowledge?
3. What are the specific patient engagement outcomes you are looking for as a result of health literacy initiatives? Patient satisfaction, adherence to treatment plans and self care, etc?
4. What are the best methods for measuring patient engagement? What kinds of metrics or indicators do you find most informative?
5. What changes have you implemented in your practice to support patient involvement? How do you ensure these are sustainable?
This panel is part of our US Communities Initiative, which is supported by the Agency for Healthcare Research and Quality (AHRQ), and aims to foster discussions between health care professionals on evidence-based practices, and translating these practices across disparate settings, to improve health care delivery in underserved populations in the US.
In an effort to understand the impact of our Expert Panels, we’ve created a short (4 question) survey. Your responses are greatly appreciated—please take the survey before the discussion begins: http://www.surveymonkey.com/s/H56BCB5
We look forward to a rich discussion next week – please join the conversation and share your questions or comments!